Privacy
Policy

Alorika Global Services ("we," "us," or "our") is a subscription-based virtual assistant company that has been proudly operating since April 2025. In just over a year of active service, we have built our reputation on three foundational principles: reliability, integrity, and genuine respect for every client we serve.

This Privacy Policy describes how we collect, use, store, and protect the personal information of visitors to our website at alorika.us and of our valued clients and service subscribers. By accessing our website or using any of our services, you acknowledge that you have read and understood this policy.

This policy applies to all information collected through our website, contact forms, phone communications, email correspondence, and any services rendered under an active subscription plan. If you have any questions about this policy at any time, please contact us directly at support@alorika.us or call us at 888-503-6522.

We collect only the information that is necessary to provide you with exceptional virtual assistant services and to maintain clear, professional communication. We never collect information for surveillance, advertising, or resale purposes.

• Contact Information: Your name, email address, and phone number when you fill out our contact form, subscribe to a plan, or reach out via phone or email.
• Service Inquiry Details: The services you are interested in, your preferred plan, and the nature of the tasks or support you need — so we can serve you appropriately.
• Payment Information: Billing details necessary to process your subscription payment. We do not store full payment card numbers on our servers. Payment processing is handled by secure, industry-standard processors.
• Communications Content: Emails, messages, and phone notes exchanged between you and our team during the course of providing services.
• Account Credentials (When Provided): In some cases, clients share login credentials for platforms they need assistance with (e.g., streaming accounts, calendar platforms). These are handled with strict confidentiality and used solely for the purpose of completing your requested tasks.

• Website Usage Data: Basic analytics data such as pages visited, time spent on the site, browser type, and device type — used to improve website performance and user experience.
• IP Address: Your device's IP address may be recorded for basic security and fraud prevention purposes.
• Cookies and Similar Technologies: Small data files that help the website function properly and remember your preferences. See Section 06 for full details.

Every piece of information we collect has a specific, legitimate purpose. We do not use your data for anything beyond what is described here, and we never use it in ways you would not reasonably expect.

Since beginning operations in April 2025, Alorika Global Services has maintained an unwavering commitment: we do not sell, rent, trade, or share your personal information with third parties for commercial purposes — ever.

• We do not sell your personal information to advertisers, data brokers, or any other commercial parties.
• We do not share your information with marketing companies or allow third parties to use your data for targeted advertising.
• We do not share client account credentials, task details, or any information you provide for service fulfillment with unauthorized parties.
• We do not provide your contact details to any organization, partner, or affiliate for unsolicited outreach.

In rare and specific circumstances, we may be legally required to share information. These exceptions are limited strictly to:

• Legal Compliance: When required by law, court order, or binding legal process issued by a competent authority.
• Safety Protection: When disclosure is necessary to prevent imminent harm or illegal activity.
• Trusted Service Providers: We may use carefully vetted third-party providers for payment processing or basic website hosting. These providers are bound by strict confidentiality agreements and may only use your data to perform services on our behalf — never for their own purposes.

We take the security of your information seriously and have implemented appropriate administrative, technical, and physical safeguards to protect against unauthorized access, loss, misuse, or alteration of the personal data we hold.

• Secure Transmission: All data transmitted between your browser and our website is protected using industry-standard SSL/TLS encryption. Look for the padlock icon in your browser's address bar.
• Access Controls: Only authorized team members with a legitimate need to access your information for service delivery purposes are permitted to do so. Access is role-restricted and regularly reviewed.
• Payment Security: We do not store full payment card numbers on our systems. All payment transactions are processed through secure, PCI-compliant payment processors.
• Credential Handling: Any account credentials shared with us for task completion are stored securely, used only for the intended purpose, and never transmitted or stored in plain text.
• Data Retention: We retain your personal information only for as long as necessary to provide our services, maintain accurate business records, and fulfill any applicable legal retention requirements. Upon reasonable request, we will delete non-essential data from our systems.

Our website may use cookies and similar technologies to enhance your browsing experience and to help us understand how visitors interact with our site. We use cookies minimally and only for legitimate operational purposes.

• Essential Cookies: Required for the basic operation and security of the website. These cannot be disabled without affecting site functionality.
• Analytics Cookies: Help us understand website traffic patterns (e.g., which pages are visited most) in an aggregated, anonymized form. We use this data solely to improve our website — not to track individual users.
• Preference Cookies: Remember your settings or preferences (such as language preferences) to improve your experience on return visits.

Most web browsers allow you to control cookie settings through your browser preferences. You may choose to disable cookies; however, please note that doing so may affect the functionality of certain parts of our website.

We believe you should have clear control over your personal information. The following rights are available to all clients and website visitors, and we are committed to honoring them promptly and without complication.

• Right to Access: You may request a copy of the personal information we hold about you at any time. We will provide this within a reasonable timeframe at no charge.
• Right to Correction: If any of your information is inaccurate or outdated, you have the right to request that we correct or update it promptly.
• Right to Deletion: You may request that we delete your personal information from our records, subject to any legal obligations that may require us to retain certain data for a defined period.
• Right to Opt Out of Communications: You may opt out of non-essential communications (such as newsletter emails or promotional updates) at any time by contacting us directly or using the unsubscribe link in any email we send.
• Right to Data Portability: Upon request, we can provide your personal data in a commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing of your data is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at support@alorika.us or call us at 888-503-6522. We will acknowledge your request within 2 business days and aim to fulfill it within 30 days.

Alorika Global Services is a business-to-consumer virtual assistant service designed for adults. Our website and services are not directed at, nor intended for, individuals under the age of 18.

We do not knowingly collect, solicit, or maintain personal information from anyone under the age of 18. If we become aware that we have inadvertently collected personal information from a minor, we will take prompt steps to delete that information from our records.

Our website may contain links to third-party websites, tools, or resources for your convenience and reference. These external sites are not operated by Alorika Global Services, and we have no control over their content, policies, or practices.

We strongly encourage you to review the privacy policies of any third-party websites you visit. The inclusion of a link on our site does not constitute our endorsement of that website or its privacy practices. Alorika Global Services is not responsible for the privacy practices of any external sites linked from alorika.us.

As Alorika Global Services grows and evolves — and as laws, regulations, and best practices develop — we may update this Privacy Policy from time to time. Any changes we make will be posted on this page, and we will always keep this policy current and accurate.

We have been operating since April 2025, and this policy has been maintained and reviewed regularly throughout our first year of service and beyond. We are committed to transparent, honest communication about how we handle your data — not just when required, but because it is the right way to operate.

If we make significant changes that materially affect your rights or how we handle your information, we will make reasonable efforts to notify active clients directly via email prior to the changes taking effect. Continued use of our website or services after any changes are posted constitutes your acknowledgment of those updates.

We welcome any questions, concerns, or requests related to this Privacy Policy or the way we handle your personal information. There is no question too small — your peace of mind matters to us.

Alorika Global Services has been built on trust since April 2025. If at any point you feel that your privacy has not been respected or that your data has been mishandled, please contact us immediately. We will investigate promptly and take every step necessary to make it right.

You may also submit a written privacy inquiry via our Contact page. All privacy-related inquiries are treated with the utmost care and priority, and we will respond within 2 business days.